Introduction
Point Basket Zone operates pointbasketzone.com from 511 Homeview Dr, Oswego, IL 60543, USA. This Privacy Policy explains what personal information we collect, how we use and protect it, and the choices you have.
What we collect
- Order details: name, email, phone, shipping and billing address, and the items you buy.
- Messages: anything you send us by form, email or phone.
- Newsletter: your name and email if you subscribe.
- Technical data: browser, device, IP address and pages visited, collected automatically when you browse.
Payments are processed by secure third-party providers. We never store full card numbers.
How we use it
- Fulfilling and delivering orders, and handling returns or refunds.
- Answering questions and providing support.
- Sending order confirmations and shipping updates.
- Sending marketing emails only if you've opted in.
- Preventing fraud and keeping our site secure.
- Meeting tax, accounting and legal obligations.
Cookies
We use cookies and browser storage to keep items in your basket, remember preferences and understand how the site is used. You can manage cookies in your browser settings; disabling them may stop the basket from working properly.
Sharing
We do not sell or rent personal information. We share it only with service providers who help run our store — payment processors, shipping carriers, hosting and email services — and only as needed. We may disclose information when required by law or to protect our customers and business.
Your choices
- Unsubscribe from marketing using the link in any email or on our Unsubscribe page.
- If you opt in to texts, reply STOP at any time. Message and data rates may apply.
- Request access to, correction of or deletion of your information by emailing help@pointbasketzone.com, subject to records we must keep by law.
Residents of states with consumer privacy laws, such as California, may have additional rights, which we will honor.
Security
We use encrypted (HTTPS) connections and restrict access to personal information. No system is perfectly secure, but we take reasonable measures and will notify affected customers as required by the Illinois Personal Information Protection Act in the event of a data breach.
Data retention
We keep information only as long as necessary for the purposes above and to meet legal requirements, then delete or anonymize it.
Children
Our site isn't intended for children under 13, and we don't knowingly collect their information. Contact us and we'll delete any such data.
Changes
We may update this policy from time to time. The "Last updated" date shows the latest version.
Contact
Point Basket Zone, 511 Homeview Dr, Oswego, IL 60543, USA
Phone: +1 630-554-5616
Email: help@pointbasketzone.com