30-day returns
Most physical items can be returned within 30 days of delivery. Items must be unused, in original condition and packaging, with all parts and accessories.
Cancellations
Need to cancel? Contact us quickly at help@pointbasketzone.com or +1 630-554-5616. Orders that haven't shipped can be cancelled for a full refund.
Not returnable
- Delivered gift cards, memberships and software codes.
- Opened supplements, personal care items and pet grooming products.
- Used, damaged or incomplete items.
- Items marked final sale.
Damaged or wrong items
If your order arrives damaged, defective or incorrect, tell us within 7 days of delivery with your order number and a photo. We'll replace it or refund you in full, including return shipping.
How to return
- Email help@pointbasketzone.com with your order number and the items to return.
- We'll reply within one business day with a return authorization and address.
- Pack items securely and ship with tracking.
Please wait for authorization before sending items back. Unless the return is due to our error, return shipping is your responsibility and original shipping fees aren't refunded.
Refunds
Once we receive and inspect your return, we'll email you. Approved refunds are issued to your original payment method within 5–10 business days; your bank may take a few extra days to post it.
Exchanges
The quickest way to exchange is to return the original item for a refund and place a new order.
Gifts
If an item was marked as a gift and shipped directly to you, you'll receive store credit. Otherwise, refunds go to the original purchaser.
Contact
Point Basket Zone, 511 Homeview Dr, Oswego, IL 60543, USA
Phone: +1 630-554-5616
Email: help@pointbasketzone.com